Refund policy
At ASA, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it fairly and promptly.
This Return and Refund Policy applies to purchases made through getbyasa.in.
1. Return Eligibility
You may request a return if your order meets the following conditions:
- The return request is submitted within 7 days of delivery.
- The product is unused and in its original condition.
- The product is returned with its original packaging, tags, accessories, and other included items, where applicable.
- The product has not been damaged, altered, washed, or misused by the customer.
- You provide the relevant order details and any information reasonably required to process the return.
Certain products may have additional eligibility requirements.
We reserve the right to assess returned products before approving a refund or exchange.
2. Return Timeframe
Return requests must be submitted within 7 days from the date your order was delivered.
To request a return, contact us at:
Please include:
- Your order number
- Name used for the order
- Product you wish to return
- Reason for the return
- Photos or videos where applicable
Requests submitted after the 7-day return period may not be eligible unless required by applicable law.
3. Return Approval
After receiving your return request, we may review the information provided and determine whether the product is eligible for return.
If your return is approved, we will provide instructions for returning the product.
Please do not send a product back before receiving return instructions from ASA, as an unauthorized return may not be accepted.
4. Refund Process
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be processed within 5–7 business days.
The time required for the refund to appear in your account may also depend on your bank, payment provider, or card issuer.
Refunds will generally be issued to the original payment method used for the purchase, where possible.
5. Exchanges
Where available, we may offer an exchange for:
- A different size
- A different variant
- A replacement product
- Another eligible product
Exchange availability depends on product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
Contact us at praveenbusiness@gmail.com to request an exchange.
6. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Email:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where applicable
- A short video where reasonably necessary to demonstrate the issue
We will review the issue and, where the claim is accepted, may provide an appropriate solution such as:
- Replacement
- Exchange
- Refund
- Other reasonable resolution
You will not be required to return a defective or incorrect product unless we provide appropriate return instructions.
7. Non-Returnable Items
Certain products may not be eligible for return due to their nature or applicable hygiene, safety, customization, or other restrictions.
Examples may include:
- Personalized or customized products
- Products that cannot be returned for hygiene or safety reasons
- Products that have been used, damaged, or altered by the customer
- Items specifically identified as non-returnable on the product page
- Gift cards or other items that are non-refundable where permitted by applicable law
This does not affect any rights you may have under applicable consumer-protection laws.
8. Return Shipping Costs
For change-of-mind returns, where a return is permitted under our policy, the customer is responsible for the applicable return shipping cost.
If the return is due to:
- A defective product
- A damaged product received in transit
- An incorrect product being sent
- An error attributable to ASA
we will assess the issue and, where the claim is accepted, ASA will cover or reimburse reasonable return shipping costs where applicable.
We will provide return-shipping instructions where necessary.
9. Order Cancellation
Customers may request cancellation within 15 minutes of placing an order.
To request a cancellation, contact us as soon as possible at:
We will make reasonable efforts to cancel the order during the 15-minute cancellation window.
Once the 15-minute cancellation window has passed, or once an order has been processed or dispatched, cancellation may no longer be possible.
If a cancellation is approved and payment has already been received, the applicable refund will generally be processed to the original payment method.
10. Partial Refunds
In certain circumstances, we may provide a partial refund instead of requiring a full return, where appropriate and permitted by applicable law.
Any partial refund will be discussed with you before it is processed.
11. Refund Delays
If your refund has been approved but you have not received it within the expected timeframe, please:
- Check your bank or payment account.
- Contact your payment provider or bank.
- Contact us at praveenbusiness@gmail.com if the refund still cannot be located.
We will provide reasonable assistance in checking the status of the refund.
12. Fraudulent or Abusive Returns
We reserve the right to investigate return requests where we reasonably suspect:
- Fraud
- Repeated abuse of the return policy
- Product misuse
- False claims
- Intentional damage
- Unauthorized returns
Nothing in this section limits any rights available to customers under applicable law.
13. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes to our business, products, services, or applicable laws.
Any updates will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For return, exchange, cancellation, or refund questions, please contact:
ASA
Website: getbyasa.in
Email: praveenbusiness@gmail.com
We're committed to handling eligible returns and refunds fairly and providing reasonable assistance when something goes wrong with your order