Shipping policy
At ASA, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through getbyasa.in.
1. Shipping Methods
We currently offer shipping within India through our available courier and logistics partners.
Depending on your location and the products ordered, your order may be delivered using one of our available shipping partners.
The available shipping method and estimated delivery timeframe will be shown during checkout where applicable.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Orders may take additional time to process during:
- Weekends
- Public holidays
- Sales and promotional periods
- High-volume periods
- Unforeseen operational circumstances
Once your order has been dispatched, you will receive shipping or tracking information where available.
3. Delivery Timeframes
After your order has been processed and dispatched, estimated delivery generally takes:
5–10 business days
Delivery times may vary depending on:
- Your location
- Courier availability
- Product availability
- Weather conditions
- Public holidays
- Remote or difficult-to-reach locations
- Unforeseen logistics or operational delays
Delivery estimates are approximate and are not guaranteed unless specifically stated otherwise.
4. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the delivery location, order, product, or shipping method selected.
5. Tracking Information
Once your order has been dispatched, we may provide you with a tracking number or tracking link where tracking is available.
You can use the tracking information to check the status of your shipment.
Please allow some time after dispatch for tracking information to become active in the courier's system.
If you have not received tracking information within a reasonable period after your order has been dispatched, please contact us at:
6. Delivery Address
Please make sure that your shipping address, phone number, and other delivery information are accurate and complete when placing your order.
ASA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If you need to correct your shipping information, contact us as soon as possible after placing your order. We cannot guarantee that changes can be made after an order has been processed or dispatched.
7. Delivery Delays
While we make reasonable efforts to deliver orders within the estimated timeframe, delays can sometimes occur.
Possible causes include:
- Courier delays
- Severe weather
- Natural disasters
- Public holidays
- Transportation disruptions
- Incorrect address information
- High shipping volumes
- Government restrictions
- Unexpected operational issues
- Other circumstances outside our reasonable control
If your order is delayed, please check the tracking information first. If you need additional assistance, contact us at praveenbusiness@gmail.com.
8. Lost, Damaged, or Incorrect Orders
If you receive a package that appears damaged, or if you receive an incorrect or missing product, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photographs or videos of the package/product where applicable
We will review the issue and work with you to determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.
9. Failed or Undelivered Deliveries
If a courier is unable to deliver an order because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or other circumstances attributable to the customer, the order may be returned to the sender.
If this happens, additional shipping charges may apply for re-delivery where permitted by our policies.
Please make sure someone is available to receive your order when required.
10. International Shipping
Currently, ASA ships within India only.
We do not currently offer international shipping.
If international shipping becomes available in the future, we will update this Shipping Policy with information regarding eligible countries, delivery timeframes, shipping charges, customs duties, taxes, and other applicable requirements.
11. Contact Us
If you have questions about shipping or the status of your order, please contact us:
ASA
Website: getbyasa.in
Email: praveenbusiness@gmail.com
We are happy to help with your shipping-related questions.